Money Management
All Clients monies are held in a Client Account separate from Tate Residential Ltd Office Account. All monies retained under the FICO registration scheme are held in a separate bank account to Tate Residential Ltd Office Account. All deposits held by Tate Residential are held in an independent account with Alliance and Leicester as a Stakeholder Account. All monies are bank reconciled at a minimum of once a month. Building works or repairs are not instructed without the cleared funds being available, held by Tate Residential, and without written instructions as per our terms and conditions.

Insurance
Professional Indemnity insurance is covered to the industry standard and reviewed every 12 months . Employer and third party liability cover is insured to the industry standard.

Valuations for letting
All valuations for the letting of a property are free of charge. All valuations are put in writing with a copy of our terms and conditions which are normally posted on or before the close of the next day of business, with recommendations if applicable.

Staff
Each employee of Tate Residential is offeredleast 40 hours of professional development every three years. All the contractors who are instructed by Tate Residential have their professional certificates examined and have to provide a certificate of insurance on an annual basis.

Contractors
Whilst Tate Residential is committed to successful working relationships with contractors we are constantly vetting and interviewing tradesmen to ensure our clients have quality craftsmanship reflecting value for money. We are committed where possible to keeping a large portfolio of independent tradesmen to keep repair costs down and to avoid 17.5% VAT on property repairs wherever possible. Tate Residential has no financial links with any of the contractors so we can instruct the most suitable contractor for repairs reflecting value for money.

Independence
Tate Residential is committed to remaining an independent Letting and Management Company. By doing so we are able to give impartial advice and assistance to our Clients advising them to the best of our ability on their requirements. If there is a material conflict of interest with a Client we will notify the Client in writing advising them of the details.

Terms and conditions
Terms and conditions may be amended from time to time due to changes in legislation or for other reasons. If there is a change that materially affects our clients we will aim to notify all clients in writing. There is no small print on the terms and conditions.

Complaints
Tate Residential takes complaints very seriously we have an internal complaints procedure that can be contacted in the first instance. If there is still a query then Tate Residential, on your written instruction, can make an application for arbitration by an arbitrator nominated by the RICS or NAEA.